Terms of service and obligation
Once you have paid for any of the Products and Services, you are expected to participate in the training program and successfully complete that program within 90 days of your purchase. Once you have completed that training period. Support is defined in the sales agreement that you purchased under, for our courses, you will create a support ticket by sending us an email and we will respond to that request. This is much more efficient than a phone call, when you lay out your needs in an email, it makes you actually outline your question/need, you actually learn through this process. When we get this email it creates a ticket, the ticket is routed to the best person with experience to help you, because you took the time to outline your need in a systematic and professional manner you will get a better more concise and actionable response. One comment on support versus coaching, we support as long as it is within the domain of that course and is not “coaching” on specific deals and counties that requires us, in our opinion, to actually understand your specific deal and give advice on your specific deal. We may, also, at our discretion set up a phone meeting or online meeting to help you through the learning process. We do have first line support to help you with password resets, access to the system, and payment problems at 800-981-2846 x0.
Indemnification, Defense and Hold Harmless
You understand that our web sites which include but are not limited to taxsaleblueprint.com taxsaleoverages.com HookedonOverages.com LLC, Diamond Law Center & all other Bob Diamond and Ed Diamond companies and Bob Diamond are in the business of, among other things, coaching and mentoring in the area of real estate, tax sales and overages. Neither Hooked on Overages LLC, Diamond Law Center & all other Bob Diamond and Ed Diamond companies provide any financial advice, personal consulting or guarantees. You understand that you are solely responsible for your own decisions and actions. Accordingly, you agree to indemnify, defend and hold Hooked on Overages LLC, Diamond Law Center & all other Bob Diamond and Ed Diamond companies and Bob Diamond and their respective directors, instructors, officers, owners, agents, affiliates, licensors, licensees, employees, and coaches from and against any and all liability and costs, including without limitation, reasonable attorney fees, incurred by either Hooked on Overages LLC, Diamond Law Center & all other Bob Diamond and Ed or Bob Diamond (or both) in connection with any claim arising from your personal use and implementation of the products or services provided by Hooked on Overages LLC, Diamond Law Center & all other Bob Diamond and Ed Diamond companies and/or Bob Diamond. This includes consequential damages or any damages resulting from alleged negligence by Hooked on Overages LLC, Diamond Law Center & all other Bob Diamond and Ed Diamond companies and/or Bob Diamond.
Relationship of the Parties
Notwithstanding any provision hereof, for all purposes of this Agreement and at all times contemplated hereby, each party shall be and act as an independent contractor and not as a partner, joint venturer, or agent of the other and shall not bind nor attempt to bind the other to any contract.
This Agreement may not be transferred or assigned by any party without the prior written consent of all other parties.
Most customer concerns can be resolved quickly and to the customer's satisfaction by contacting our customer service department at 1-800-981-2846 or emailing firstname.lastname@example.org. In the unlikely event that Diamond Law Center’s customer service department is unable to resolve a complaint you may have to your satisfaction (or if DIAMOND LAW CENTER, LLC has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration as outlined below.
Any dispute or claim arising from this Agreement, its performance, breach, or interpretation (including issues about its validity or enforceability), shall be exclusively (except as provided below) resolved by final binding arbitration before the American Arbitration Association (AAA), utilizing its Commercial Arbitration Rules. One arbitrator shall be selected using AAA procedures. The arbitrator shall use all reasonable efforts to minimize discovery and to complete the arbitration proceedings as expeditiously as possible. The Arbitrator shall render a written decision within thirty (30) calendar days after the hearing. The arbitrator will not award punitive, incidental, consequential, treble or other multiple or exemplary damages, such being expressly waived by all parties to the fullest extent allowed by law. However, the successful party in any such arbitration shall be entitled to reimbursement of all costs of the arbitration (excluding travel) including but not limited to attorney fees. Unless otherwise agreed by all parties involved, any arbitration involving Diamond Law Center, LLC, Real Estate Wealth Systems, LLC & all other Bob Diamond and Ed Diamond companies and Bob Diamond shall take place in Philadelphia, Pennsylvania. All parties hereby give their irrevocable consent to the jurisdiction of the courts of and in the State of Pennsylvania, as well as processes of the AAA in Pennsylvania. Awards shall be final, binding and non-appealable (except on the minimal grounds required under the Federal Arbitration act or other applicable law). All awards may be filed with one or more courts, state, federal or foreign having jurisdiction over the party against whom such award is rendered or its property, as the basis of judgment and available collection remedies.
We pride ourselves on our customer service and do our best to ensure that our students are resolved to both parties’ satisfaction. We recognize that we are not perfect and that sometimes we get it wrong and do our best to balance being flexible with not allowing our company or employees to be taken advantage of. We welcome honest feedback if our policies or practices are wrong and view it as a way to continually improve our service. We're reasonable people and we believe that you are, too.
Unfortunately, there are some who choose to threaten posting negative or false reviews online in an effort to strong arm our company into complying with their demands. If a person makes defamatory, libelous, or slanderous statements that are untrue, we will be forced to protect our company, reputation, and employees. In the event that such statements are made against Diamond Law Center, LLC, Real Estate Wealth Systems, LLC; all other Bob Diamond and Ed Diamond companies and/or Bob Diamond, or any officer, spokesperson, trainer, employee, independent contractor, including but not limited to Rick Dawson, Ed Diamond or Bob Diamond, Diamond Law Center, LLC reserves the right to take legal action against the party that made them.
The terms of this Agreement, and those incorporated by reference, may not be changed and/or modified unless made effective in writing and signed by all parties. In the event any provision of this Agreement shall be determined to be illegal or unenforceable, that provision or particular section of a provision will be eliminated or limited to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience and reference and shall in no way affect the interpretation of this Agreement.
Digital: To return a digital (non-shipped) product, within three days of your order please email us at email@example.com and let us know that you would like a refund. The product is returnable within three days of your purchase unless you have downloaded the forms, contractor or spreadsheets because once you have done that you have received the intellectual property and work product that makes up the course. You may download the course manual and go through the video training and still return so long at the request is made within three (3) days. An agreement will be forwarded to you outlining these terms and our termination of this relationship, called an RMA that must be signed and returned.
If you have returned within the time period allowed and have not downloaded the forms, etc. then you will receive a credit back to the same credit card used for purchase, or a check will be issued in the event you originally paid by check. We typically process credit card refunds within 2-3 days of receipt of your return request. Be aware that an additional 3-4 days may elapse before your credit card company shows the refund in your account. Any refund checks are sent first-class mail within 7 days of request.
Access in tax sale blueprint Member Center will be revoked at the time a refund is requested.
Shipped Courses: To return a course that you have received in the mail, you must email us at firstname.lastname@example.org within 3 days of our receipt of the product, letting us know you want a refund. Refund requests made more than three days after you receive the product will not be honored. The product is not returnable if you have downloaded the forms, contracts or spreadsheets because once you have done that you have received the intellectual property and work product that makes up the course. You may read the course manual we send you or you may download the course manual and go through the video training and still return so long at the request is made within three days.
You must ship the item, in re-saleable condition, back to the return address on the package, at your expense. Returned material must be sent within 5 business days of refund request. We will issue a credit to your credit card within 2-3 days of receiving the product back from you. Be aware that an additional 3-4 days may elapse before your credit card company shows the refund in your account. Access to any digital content that came with the returned order, will be revoked immediately upon receiving the refund request.
You will receive a credit back to the same credit card used for purchase, or a check will be issued in the event you originally paid by check. We typically process credit card refunds within 2-3 days of receipt of your return request, and an additional 3-4 days may elapse before your credit card company shows the refund in your account. Any refund checks are sent first-class mail within 7 days of request.
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Diamond Law Center, LLC
Phone 800-981-2846 x0